Return and Refund Policy

  • If a customer is buying the products from our shops, then please make sure to check the products in front of our sellers. Later, if any problems occur then the customer will not be entitled to any changes but will be given services based on the product provided a description (Warranty).
  • To initiate a refund, customers must provide an unboxing video as proof of condition when purchasing through courier; refunds will not be applicable without this requirement.
  • In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered then the customer must inform us within 24 hours via our hotline service. However, the product must not be scratched, and the product box must be intact otherwise it won’t be returnable.
  • After receiving the online order product from the delivery man, if the box looks like it is not the product you ordered, then please do not open or damage the box if you open the box and use the product and destroy the box, the product will not be returnable.
  • If a customer is buying any product from our website after reading the description and provided information about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product.
  • After purchasing a software/software license, a return or refund won’t be applicable.
  • Refund charges are applicable for all kinds of Mobile Financial Services, Online Gateway and POS payments.
  • Customers are advised not to accept visibly damaged products from courier services. Acceptance of damaged goods absolves us of any liability and voids the possibility of complaint.
  • If the honorable customer gets any cashback at the time of payment, the cashback amount will be deducted while making the refund.

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